The ClubWPT experience is similar to my problems with NLOP, but it leaves a worse taste in my mouth. Basically, the same kind of thing happened (which I will go into detail in a latter post, as I am still “testing”). But while I did get some apologies (not nearly as profuse), I never received any answers.
When I went to sign up at the link from the email it wouldn’t let me access the ClubWPT site nor download the software. I tried everything with no luck. I finally got an email back from Dan at Pocket 5s (more helpful than the folks at ClubWPT) with an FTP site to download the software. Loaded the software. When I went to sign up the software wouldn’t let me create an account. So I clicked on Customer Support and…I couldn’t get that website to pop up. So I manually tried to get to the ClubWPT main site. Nope. Nada. Just like the first time.
I finally reached customer support (guessed at their email address) and got some answers (they had some glitches), and I was able to sign on and sign up. The first three times I tried to play, I was “thrown off” the system (acted like a disconnect, but I was still on the internet, so it wasn’t me). I complained. Not much in the way of apology or answers. Finally, it happened in a multi-table tournament where I was running good (might have made the final table, maybe). I tried to log off and get back on, with no results. Couldn’t get the website, either (just like last time). After an hour I gave up.
In email exchanges the next day, and in an on-line chat, here’s what I got: uninstall the software, then reinstall it (and we’ll refund your points, which is nothing, really). No real apology and no answers (and they treated me like a 5-year old…trust me, I KNOW how to uninstall software). As of this writing I haven’t had any more problems, but I’m not encouraged. After all, it’s still subscription poker.
No comments:
Post a Comment